Privacy Policy and Data Protection

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website and services:

• Contact details including name, email address, phone number, and postal address
• Financial information relevant to our consultation services, such as income ranges and planning goals
• Communication records including emails, phone calls, and consultation notes
• Website usage data including IP addresses, browser information, and pages visited

How We Use Your Information

We use your personal information for legitimate business purposes related to providing our financial planning services:

• Providing consultation services and responding to your inquiries
• Processing subscription payments and managing your account
• Improving our services and website functionality based on user feedback
• Sending important updates about your account or changes to our services

Legal Basis for Processing

Under applicable data protection laws, we process your personal information based on the following legal grounds:

We process your data on the basis of consent for marketing communications and legitimate interest for service delivery and business operations.

When We Share Information

We respect your privacy and only share your information in specific circumstances:

• With trusted service providers who assist us in operating our business, subject to strict confidentiality agreements
• When required by law, legal process, or to protect our rights and the safety of our users
• In the event of a business transfer, merger, or acquisition, where your information would be transferred as part of business assets

Data Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure data storage, regular security assessments, and staff training on data protection practices.

Your Privacy Rights

Depending on your location, you may have various rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to correct or update inaccurate personal information
• Right to request deletion of your personal information in certain circumstances
• Right to receive your personal information in a portable format
• Right to object to certain types of processing of your personal information

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and understand how our services are used.

For detailed information about our cookie practices, please refer to our separate Cookie Policy. Cookie Policy

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Consultation records are typically retained for seven years in accordance with financial services regulations, while website usage data is retained for shorter periods.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through our website or direct notification. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance with data-related matters, please reach out to us using the contact information provided elsewhere on this website.